shape-logo-bg-2_1

Order and Shipment FAQs

What if my order is stuck at Customs?

If your order is held up at customs, any charges that may incur will be the buyer’s responsibility and whether you finally receive it or not will depend on the regulations in force in your country. Should you have any doubts, please contact us at orders@lamota. org

Read more

What if my order doesn’t arrive?

If your order doesn’t reach its destination before the due date, you’ll have to contact our Customer Service department by sending a mail to orders@lamota. org, indicating your order number. They’ll inform you about your order status and help you if any problems arise.

Read more

What’s the estimated delivery time once an order has been dispatched?

The estimated delivery time depends on the delivery method. Spain:Shipped by Tipsa courier service with a delivery time of 24/72 hours (working days) from dispatch. Except in: The Canary Islands, Ceuta and Melilla, where regular mail is used, taking up to 10-15 working days from dispatch. France:Shipped by DPD with a delivery time of 24/72 hours from dispatch (working days). Except for:- Corsica and...

Read more

Is the packaging of my seed orders discreet?

Yes. At LaMota Grow Shop, we know how important it is to send seeds safely and discreetly without raising suspicion. That’s why orders are placed in a padded brown envelope in which there is no sign of the content. This way, security and discretion are guaranteed.

Read more

How can I place my order?

There are several shipping and payment methods available, each of them with its own conditions. In all cases, once you place your order on our website, you’ll be sent a confirmation e-mail with your order number and some instructions on how to proceed. Every detail of the shipping costs is displayed before you validate your purchase.

Read more

What shipping options are there in Spain?

Shipped by Tipsa courier service with a delivery time of 24/72 hours (working days) from dispatch. Except: in the Canary Islands, Ceuta and Melilla, where regular mail is used, taking up to 10-15 working days from dispatch. *Shipments by regular mail: you will receive an electronic mail when your order leaves our premises. The courier won't provide any tracking information, which means we cannot guarantee...

Read more

Can I specify a delivery time?

Deliveries are made by external companies that arrange their work according to their own criteria. That’s why we cannot guarantee any delivery time. Anyway, if you indicate your phone number when placing the order, we'll give it to the courier service and they'll get in touch with you to specify a delivery time.

Read more

Can I pay my order by bank transfer?

Yes. If you select this payment method, you’ll be sent an email with your order number and our bank details so that you can make the payment. As soon as we receive it, your order will be shipped. Transfer must be made in euros. However, this option is not available for all the countries. Available for: Contact us at orders@lamota. org.

Read more

Do you charge shipping costs?

Shipping costs vary depending on the destination, weight, and the selected shipping and payment method.  The shipping cost, including carriage, is calculated automatically at the moment of purchase and it is included in the total cost before you validate it.

Read more

Can I pay my order by credit card?

Yes. In fact, we strongly recommend using this payment method because it's the easiest, fastest, safest and cheapest method of all. (Available for any country allowed to place orders). In Spain (except Balearic) seed orders that total more than €30‚ paid by credit card, will qualify for FREE SHIPPING. In France seed orders that total more than €60‚ paid by credit card, will qualify for FREE...

Read more

Can I pay with Bitcoin?

Yes. If you select this payment method, you’ll be automatically redirected to the crypto-currency payment gateway, operated by CoinPayments, where you’ll be able to pay safely and instantly. Payments made with bitcoins can be neither modified nor returned. Available for: all the world.

Read more

Is it safe to provide my card details?

Your card details are sent directly to the bank, whose website is always protected by the highest level of encryption. As a result, a padlock and ‘https’ will appear in the browser bar. The ‘s’ at the end of http means that it is a secure site. We do not hold your details at any time.

Read more

Can I pay in cash?

Yes. If you select this payment method, you’ll have to send an envelope by registered mail with the exact amount of your order in cash. Only euros are accepted and the total amount of your purchase will be automatically rounded up so that you only have to send notes. As soon as your payment is processed, we’ll prepare and send your order. Available for: Contact us at orders@lamota. org

Read more

Can I claim for non-germinated seeds?

Yes, of course. Before producers, we’ve been growers and so we know how frustrating it is when those seeds you have so eagerly bought don’t germinate as they should. For those few non-germinated seeds, we have a 3-month replacement guarantee (from receipt of order), not applicable to freebies. The replacement of non-germinated seeds by LaMota Seeds, Dinafem Seeds and Humboldt Seed Organization are...

Read more

Can I return a product once received?

Our Customer Service Department provides a quick and efficient after-sales service that will help you solve any problems you may have with our products or shipments. You’ve got 7 days from the receipt of the order to return it. To do so, you have to send an email to orders@lamota. org and you’ll receive all the instructions on how to proceed. Remember to indicate your delivery note number or order...

Read more

What shipping options are there in France?

Shipped by DPD with a delivery time of 24/72 hours from dispatch (working days). Except for:- Corsica and other remote areas, where orders are shipped by GLS service, with a delivery time of 72/96 hours from dispatch (working days). - Offshore islands (Reunion, Martinique, Guadeloupe, etc. ), where regular mail* is used, taking up to 15/30 days from dispatch (working days). Upon customer's request,...

Read more

What is a secured card?

Visa and MasterCard have their own verification systems: Verified by Visa and MasterCard SecureCode. These systems are aimed at verifying whether the transaction is being carried out by the cardholder. There are several ways to prevent fraud, the most common of which is the SMS that the cardholder’s number receives after the card details have been introduced. If the card is not secured, you won’t...

Read more

What shipping options are there in Europe?

Shipped by GLS with a delivery time of 72/96 hours (working days) from dispatch. Shipping with UPS Express 24-hour (working days) service is also available upon customer's request (with an additional cost). Except in:- Cyprus and Malta, where UPS Express 24/48h is used. - Bulgaria, Madeira and the Azores, where orders are sent by *regular mail and delivered within 10-15 working days from dispatch....

Read more

How do you ensure the privacy of my data?

We hold a security certificate which allows the encryption of exchanged information and the certification of the owner of the website. All the information transmitted between you and lamota. org is confidential and is encrypted when sent online.

Read more

What shipping options are there for non-European countries?

Seeds only, offshore islands not included. Shipped by Certified mail with a delivery time of 15-30 business days from dispatch. Except for:- In Canada, Turkey, Georgia, Israel and Iran where orders are sent by *regular mail and delivered within 15-30 working days from dispatch. - In South America where orders are sent by *regular mail and delivered within 15-30 working days from dispatch. * Orders...

Read more

Which countries cannot have any seed orders delivered?

We do not ship to Australia, Argentina, Chile, South Africa and the USA. Only seed orders not exceeding 2 kg can be sent to the following countries: Canary Islands Ceuta Melilla Azores Madeira Offshore Islands (France) South America Central America Canada Bulgaria Georgia Israel Iran Turkey (0. 5 kg maximum)  If you have any doubts, you can contact us at pedidos@lamota. org. Customs The purchaser...

Read more

What’s the shipping policy in South American countries?

We ship to all South American countries, except to Argentina, with the following conditions: Payment method: payments can be made by bank transfer in euros or by credit card, Visa or Mastercard. To complete the payment, your bank will send a security code to your phone for every purchase you make. Should you not receive it, it may be because you card is not enabled or your bank doesn't have your...

Read more

How can I track my order?

The delivery of your order is guaranteed by a tracking number you’ll receive by e-mail. By entering this number on the carrier’s website, you’ll be able to know the exact location of your order. If your order is shipped by regular mail, no tracking number will be assigned to it, so the delivery cannot be guaranteed.

Read more